Greene & Co. win Gold!
Greene & Co. are thrilled to have scooped a gold award for Best Small Lettings Agency at the 2011 Lettings Agency of the Year Awards.
Described as being ‘head and shoulders’ above the competition in terms of our marketing and innovation in customer service, Greene & Co. caught the judges attention for a number of new, market leading approaches we have taken to separate us from the rest of the market.
A bespoke CRM programme is helping to build long term relationships with customers and the team has recently launched e-books on a variety of topics. The website has been re-launched with some excellent new features including the option for potential tenants to match lifestyle preferences to rental properties. We also have video blogs and property book reviews.
Ricky Stone, Greene & Co’s Lettings Director undertakes a series of roadshows to meet landlords face to face, making up to 60 visits per month. This level of customer services again went some way to help bag the gold.
‘It is obvious Greene & Co. is constantly striving to give its clients the best possible experience.’ Estate Agency Events
David Pollock, Managing Director, Greene & Co. said: “We are delighted to have our marketing and customer service excellence recognised at these industry awards and to have Ricky singled out for the enormous effort he makes to give our lettings clients the best possible customer experience.”
This prestigious award was presented to Greene & Co. at the ceremony as part of Lettings Live, is association with The Sunday Times and The Times. Christopher Hamer, The Property Ombudsman was chairman of the judges.
Hornsey go up!
Greene and Co, proud sponsors of Hornsey Cricket Club and are thrilled to see the clubs return to Division 2. Hornsey’s victory against Indian Gymkhana sealed the top-two spot with a game to spare, putting the club back up where they belong.
We were also touched to read a special thanks to Greene & Co. in the Ham & High Broadway.
“It’s very important that I thank our sponsors - Greene and Co, the Crouch End estate agents. They’ve been sponsoring us for three years, and we’re really grateful. Hopefully that can continue as we go up into Division Two.”
Thanks for the mention guys, and we wish you continued success. Onwards and upwards.
Greene and Co. wins Gold and Silver at the annual Estate Agency of the Year Awards November 2009
Improving on standards and results for last year Greene & Co. go from strength to strength winning not one but three awards. Gold for Best UK Medium Agency and Silver for Best Customer Service and Best London Agency. The event, now in its sixth year, is widely recognised as the most important in the industry calendar for Estate Agents, that prides itself on a judging process that is fair and consistent. This year the approach to decision making was to reward those firms that had made clear progress last year when facing notoriously difficult market conditions.
Greene & Co. were delighted to receive the award. Owner David Pollock said: “This is recognition for the fantastic work carried out by every member of our team. Times have been tough in our industry and commitment to customer service and excellence are even more important to ensure clients can rely on us as the authority to guide them through the challenges we face and get the best results for them and us”. These awards are evidence that having integrity and being a caring local business that focuses on local causes increases profitability. I am delighted that our achievements have been recognised by such an eminent panel of judges backed by endorsed industry bodies.”
The Estate Agency Awards panel of judges noted some of their favourite initiatives at Greene & Co.:
Best London Medium Agency - Gold Award
Best UK Medium Agency – Silver Award
“Greene & Co. is an agency in a position of knowledge and authority of their local area meaning their customer loyalty is second to none”.
“Team member’s adhere to the ’12 Golden Rules’ of service standards”.
“An impressive focus on CSR and involvement in local causes and exceedingly high staff retention shows an agency that really values it’s team and in turn are hugely respected by its clients”.
Best Customer Service - Silver Award
“Greene & Co. deserves this award for their vision and undistilled commitment to everything that customer service stands for. Every client receives a personal letter from the MD following completion a nice touch is the concept of the ‘mother call’ to enquire if they’ve settled in well and need any further help”.
Success at the Estate Agency of the Year Awards is not easily come by. As the only awards judged by an independent panel of industry experts, each entrant is required to go through a two step process; submission of a written questionnaire is then followed by a telephone interview with a judge. The whole process is overseen by the Arbiter for the industry Peter Bolton King as well as being endorsed by industry bodies the National Association of Estate Agents and the Association of Residential Lettings Agents.
Peter Knight, Chairman of the event organisers Estate Agency Events was delighted with the industry’s response to the awards, “Please accept my heartfelt congratulations to you all for not keeping your doors open (testimony to your strong business and sheer hard work) but also for the fact that you’re all demonstrating high level of success and growth.”
