Greene and Co. wins Gold and Silver at the annual Estate Agency of the Year Awards November 2009

Improving on standards and results for last year Greene & Co. go from strength to strength winning not one but three awards. Gold for Best UK Medium Agency and Silver for Best Customer Service and Best London Agency.  The event, now in its sixth year, is widely recognised as the most important in the industry calendar for Estate Agents, that prides itself on a judging process that is fair and consistent. This year the approach to decision making was to reward those firms that had made clear progress last year when facing notoriously difficult market conditions.

Greene & Co. were delighted to receive the award.  Owner David Pollock said:  “This is recognition for the fantastic work carried out by every member of our team. Times have been tough in our industry and commitment to customer service and excellence are even more important to ensure clients can rely on us as the authority to guide them through the challenges we face and get the best results for them and us”. These awards are evidence that having integrity and being a caring local business that focuses on local causes increases profitability. I am delighted that our achievements have been recognised by such an eminent panel of judges backed by endorsed industry bodies.”

The Estate Agency Awards panel of judges noted some of their favourite initiatives at Greene & Co.:

Best London Medium Agency - Gold Award

Best UK Medium Agency – Silver Award                                                         

“Greene & Co. is an agency in a position of knowledge and authority of their local area meaning their customer loyalty is second to none”.

“Team member’s adhere to the ’12 Golden Rules’ of service standards”.

“An impressive focus on CSR and involvement in local causes and exceedingly high staff retention shows an agency that really values it’s team and in turn are hugely respected by its clients”.                       

Best Customer Service - Silver Award

“Greene & Co. deserves this award for their vision and undistilled commitment to everything that customer service stands for. Every client receives a personal letter from the MD following completion a nice touch is the concept of the ‘mother call’ to enquire if they’ve settled in well and need any further help”.

Success at the Estate Agency of the Year Awards is not easily come by. As the only awards judged by an independent panel of industry experts, each entrant is required to go through a two step process; submission of a written questionnaire is then followed by a telephone interview with a judge. The whole process is overseen by the Arbiter for the industry Peter Bolton King as well as being endorsed by industry bodies the National Association of Estate Agents and the Association of Residential Lettings Agents.

Peter Knight, Chairman of the event organisers Estate Agency Events was delighted with the industry’s response to the awards, “Please accept my heartfelt congratulations to you all for not keeping your doors open (testimony to your strong business and sheer hard work) but also for the fact that you’re all demonstrating high level of success and growth.”